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Sioux Falls, SD - The Furniture Mart

Sioux Falls, SD - The Furniture Mart

address

2101 West 41st St

Sioux Falls, SD 57105

hours

Store

Sunday: 11:00am - 6:00pm
Monday: 10:00am - 7:00pm
Tuesday: 10:00am - 7:00pm
Wednesday: 10:00am - 7:00pm
Thursday: 10:00am - 7:00pm
Friday: 10:00am - 7:00pm
Saturday: 10:00am - 6:00pm

Pickup

Sunday: 11:00am - 6:00pm
Monday: 9:00am - 8:00pm
Tuesday: 9:00am - 8:00pm
Wednesday: 9:00am - 8:00pm
Thursday: 9:00am - 8:00pm
Friday: 9:00am - 8:00pm
Saturday: 10:00am - 6:00pm

free pickup

Reviews

The Furniture Mart

2101 West 41st Street, Sioux Falls

4.2
293 Reviews
Write a review
Ellen Weber

Ellen Weber

3 months ago
The absolute worst customer service I have ever received. When my couch needed all new wiring due to a pet, I called in mid April to get it fixed. A person was out and then told me they would call me to confirm the parts to be ordered. I waited three weeks when I had to call again. They had said parts were never ordered and they would get on that. Months go by without hearing anything. I was giving more time due to Covid. I call again. The woman had never actually ordered what I needed. I was told parts were on their way and I could install. From there I never hear back for a month so I call to check in AGAIN because they do not ever call you. Parts were supposedly in and would be arriving with a service tech. The poor tech comes out and had been told I had the parts, and he didn’t have them, I had been told they had arrived in the shop when I called. I then had to call THREE more times to get more information about how all of the sudden they were lost and they could “find something or order more” after I already bought parts 6 weeks prior at this point. NO ONE seems to know anything that’s going on and it’s not the poor service tech or customer service agents. It’s the people who don’t provide them with proper training on their system. I am supposed to have someone out AGAIN to my home to install the parts tomorrow. We will see if it actually happens OR if I’ll have to call again to get my $1,000 couch fixed. So disappointing.
Makayla Woodward

Makayla Woodward

a month ago
Recently went in to purchase a swivel recliner chair, they have four on the showroom floor. Advertising 35% off. Wanted to purchase one! Even if just the floor model. Was told I would have to order with a percentage down. Sad, took the time to go into your establishment to purchase and take home today! Why advertise like that? Don’t worry, will NOT be back..., please don’t use Covid as a excuse. Money in the bank beats a customer no longer...
Kyle Boever

Kyle Boever

3 months ago
Customer service and repair is a JOKE! Needed very simple repair to fix couch. Tech out 2 times and didn't have parts. Said they would order them. Its been 5 months! I called in a month ago to see what bs id get this time and they said part came in but they lost it and would reorder it!!! Will never buy anything there again.! I can not believe how poor and incompetent the communication is. I might just start my own furniture repair company and service all the people they have left hanging!!!
Jack Gordon

Jack Gordon

3 months ago
I have made multiple purchases at this store for a reason. Customer service is top notch. No pushy sales tactics. Just good people helping out. Selection and quality is good. When shortages slowed down deliverables Eric was great to work with to make sure we got what we needed on our schedule.
Crystal

Crystal

2 months ago
Have bought many items from this location. "Doc" was our salesperson this last time and he dealt with us on the MANY occasions we came in to look at couches. He was so kind and patient.

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