FREE DROP OFF Now Available on Qualifying Purchases over $399*
Free Drop Off on Qualifying Purchases over $399*
*Free Drop Off available with qualifying purchase of $399 or more. Not available in all locations. Delivery services and fees vary by locations. See associate for details.
The absolute worst customer service I have ever received. When my couch needed all new wiring due to a pet, I called in mid April to get it fixed. A person was out and then told me they would call me to confirm the parts to be ordered. I waited three weeks when I had to call again. They had said parts were never ordered and they would get on that. Months go by without hearing anything. I was giving more time due to Covid. I call again. The woman had never actually ordered what I needed. I was told parts were on their way and I could install. From there I never hear back for a month so I call to check in AGAIN because they do not ever call you. Parts were supposedly in and would be arriving with a service tech. The poor tech comes out and had been told I had the parts, and he didn’t have them, I had been told they had arrived in the shop when I called. I then had to call THREE more times to get more information about how all of the sudden they were lost and they could “find something or order more” after I already bought parts 6 weeks prior at this point. NO ONE seems to know anything that’s going on and it’s not the poor service tech or customer service agents. It’s the people who don’t provide them with proper training on their system. I am supposed to have someone out AGAIN to my home to install the parts tomorrow. We will see if it actually happens OR if I’ll have to call again to get my $1,000 couch fixed. So disappointing.
Makayla Woodward
a month ago
Recently went in to purchase a swivel recliner chair, they have four on the showroom floor. Advertising 35% off. Wanted to purchase one! Even if just the floor model. Was told I would have to order with a percentage down. Sad, took the time to go into your establishment to purchase and take home today! Why advertise like that? Don’t worry, will NOT be back..., please don’t use Covid as a excuse. Money in the bank beats a customer no longer...
Kyle Boever
3 months ago
Customer service and repair is a JOKE! Needed very simple repair to fix couch. Tech out 2 times and didn't have parts. Said they would order them. Its been 5 months! I called in a month ago to see what bs id get this time and they said part came in but they lost it and would reorder it!!! Will never buy anything there again.! I can not believe how poor and incompetent the communication is. I might just start my own furniture repair company and service all the people they have left hanging!!!
Jack Gordon
3 months ago
I have made multiple purchases at this store for a reason. Customer service is top notch. No pushy sales tactics. Just good people helping out. Selection and quality is good. When shortages slowed down deliverables Eric was great to work with to make sure we got what we needed on our schedule.
Crystal
2 months ago
Have bought many items from this location. "Doc" was our salesperson this last time and he dealt with us on the MANY occasions we came in to look at couches. He was so kind and patient.
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Our Free Pickup option is available with all online purchases, and it’s free!
If you’d like to take your items home and set them up at the convenience of your schedule, our Free Pickup option is a great one for you. With this service you can order your items online and pick them up at one of our convenient distribution centers located in Fridley, MN, Fargo, ND and Sioux Falls, SD. There are a few things you should keep in mind when placing an order for pickup.
How to Place an Order for Free Pickup
Start by selecting the location you’d like to pick up your items at and then select the Confirm Pickup.
What to Expect
Your items may not be available for immediate pickup. Once your items are available, you will be notified that your purchase may be picked up at the location selected at the time of your purchase.
In advance of all pickups, we ask that you notify the store and/or distribution center of what time you will be picking up your purchase. This allows us to ensure that your purchase is safely prepared for you to take it home and for our team to be readily available to help you carefully load your items.
For secure transportation, keep in mind that all merchandise will be fully packaged and therefore, may not be assembled. If you choose, you can request to inspect the merchandise before taking items home.
The purchase must be paid in full at or before pickup. To help us ensure the pickup process is seamless, please bring your receipt to the store and/or distribution center. An associate will verify your purchase and help coordinate your pickup.
Convenient Delivery Options
Choose from In-Home Delivery, Free Drop Off or Drop Off Delivery
Learn More:
Our In-Home Delivery service is available with any size order for just one low fee, if you need assistance setting-up your furniture and/or mattresses, we’ll work to make accommodations. Customers, please note any special accommodations when scheduling your delivery, this will allow us to discuss proper social distancing practices during the delivery and set-up to keep you, our customer, and our teams safe. Drop Off Delivery services are available on all items and in some locations, it’s FREE!
Once you’ve found your perfect styles, our team starts finding the smartest route to get your purchase to you. We know that you’re eager to receive your new items, so we work hard to deliver your purchase in a timely manner and with care. To help us provide you with an exceptional experience, there are a few things you should know.
How to Place a Delivery Order
To determine what delivery options are available, you will be asked for your zip code while checking out. If your home is in one of the many areas where we offer In-Home Delivery, you will receive a delivery fee as part of your total purchase. For customers with homes in zip codes that we offer Free Drop Off, you will not pay any drop off fees as part of your total purchase. Customers in select zip codes will qualify for our Drop Off Delivery and at the time of purchase, you will receive a delivery fee as part of your total purchase.
What to Expect
You will be provided with an estimated delivery date based on the availability and stock levels of the items you purchase. If your merchandise is not in stock at the time of your purchase, we will contact you when it becomes available to schedule a delivery date.
Two days before your delivery date, you will receive a reminder phone call and text to confirm your delivery address and give your estimated time window for delivery. In order to ensure there is plenty of time to deliver your purchase with care, all deliveries are scheduled in three-hour windows.
Approximately 30 minutes before the delivery team arrives with your purchase, you will a phone call notifying you that that your items are on their way!
In order to complete a delivery, an adult 18 years or older must be present and provide a signature of delivery.
In-Home Delivery Details
With the In-Home Delivery service, the delivery team will bring the items into your home, and if special accommodations are made, they may set them up and place your new items in the area of your choice.
Unless previous accommodations are made for customers receiving the In-Home Delivery service, the delivery team will not enter your home or apartment.
We will still be unboxing and removing all the garbage associated with the packaging (cardboard, Styrofoam and plastic), attaching the hardware, deluxe prepping, touching up and inspecting your product.
Drop Off Details
If you’ve selected either the Free Drop Off or Drop Off Delivery services, the delivery team will bring the items to your front door, garage, apartment lobby, or hallway in front of your apartment.
Items will be in the packaging and are not assembled.
Drop Off Delivery will be between 8 am and 7 pm.
Concealed damage must be reported within 24 hours to our Customer Care, you may reach them at 888-222-6429 or via email at [email protected]
All returns are subject to management approval and a delivery charge will apply to pickup merchandise.
*Free Drop Off available with qualifying purchase of $399 or more. Not available in all locations. Delivery services and fees vary by locations. See associate for details
