Katie & our Customer Care Team are committed to serving you & will go the extra mile to answer your questions. They specialize in supporting everything from delivery & warranties to service needs & parts replacement.
Katie, her team and our company are thankful for every one of our customers & your decision to shop with us. We're commited to searching for smart answers and solutions to ensure you get the excellence customer care you deserve.
Lucas & our Sleep Specialists are standing by to guide you through your mattress shopping experience. They are specially trained to answer all your detailed questions to ensure you find the deep, resful sleep you deserve.
Lucas is excited to help you find rest made in sleep heaven, because like all of our sleep spcialists, he believes great sleep transforms you into the best version of yourself.
Just for signing up, you'll receive exclusive savings on your next purchase. Plus, throughout the year, you'll receive the inside scoop on all our special offers, smartest styles and all our new arrivals so you'll never sacrifice style for value.
Our in-home delivery service is available with any size order for just one low fee, plus, we’ll even set up your new styles for free!
Once you’ve found your perfect styles, our team starts finding the smartest route to get your purchase to you. We know that you’re eager to receive your new items, so we work hard to deliver your purchase in a timely manner and with care. To help us provide you with an exceptional experience, there are a few things you should know.
How to Place a Delivery Order
To determine what delivery options are available, you will be asked for your zip code while checking out. If your home is in one of the many areas where we offer in-home delivery and free set-up, you will receive a delivery fee as part of your total purchase.
What to Expect
You will be provided with an estimated delivery date based on the availability and stock levels of the items you purchase. If your merchandise is not in stock at the time of your purchase, we will contact you when it becomes available to schedule a delivery date.
One to two days before your delivery date, you will receive a reminder phone call and text to confirm your delivery timeframe. In order to ensure there is plenty of time to deliver and set-up your purchase with care, all deliveries are scheduled in three-hour windows.
Approximately 30 minutes before the delivery team arrives with your purchase, you will a phone call notifying you that that your items are on their way!
The delivery team will bring the items into your home, set them up and place your new items in the area of your choice.
In order to complete a delivery with full set-up, an adult 18 years or older must be present.
Free Store Pickup
Buy online and pick up your order for free at your local Furniture Mart store.
Our Store Pickup option is available with all online purchases, and it’s free!
If you’d like to take home and set-up your purchase at the convenience your schedule, our Free Store Pickup option is a great one for you. With this service you can order your items online and pick them up at your local Furniture Mart. There are a few things you should keep in mind when placing an order for Store Pickup.
How to Place an Order for Store Pickup
Start by selecting the store you’d like to pick up your items at. You may be assigned a store for pickup based on your locations so if you’d like to pick up your items at a different location, select *store* from the drop down menu on the Cart page and select update.
What to Expect
Your items may not be available for immediate pickup. Once your items are available, you will be notified that your purchase may be picked up at the location selected at the time of your purchase.
In advance of all pickups, we ask that you notify the store and/or distribution center of what time you will be picking up your purchase. This allows us to ensure that your purchase is safely prepared for you to take it home and for our team to be readily available to help you carefully load your items.
For secure transportation, keep in mind that all merchandise will be fully packaged and therefore, may not be assembled. If you choose, you can request to inspect the merchandise before taking items home.
The purchase must be paid in full at or before pickup. To help us ensure the pickup process is seamless, please bring your receipt to the store and/or distribution center. An associate will verify your purchase and help coordinate your pickup.