Frequently Asked Questions

General Information

All returns or exchanges must be done within the seven days of receipt of goods and are subject to company or manager approval. See our Terms & Conditions page for details.

Please call our Service Claims department at 1-888-222-6429 or fill out our Service Claim form.

All damages must be reported to our Service Claims department within seven days.

Please call our Delivery office at 1-877-395-8998.

One to two days before delivery you will receive a reminder phone call along with a text to confirm your delivery date and time frame. You will also receive a reminder phone call prior to the delivery team’s arrival.

Measure for a successful delivery by ensuring that all furniture will fit through your doorways, hallways, stairways and layout in the room. Please make sure your room is ready to accept your furniture, as we will not move existing furniture.

Items with special tags such as (but not limited to) Smart Buys, As AdvertisedClearance, and Mattress won’t receive an additional discount, as they cannot be combined with any other discounts or offers.

Contact Your Store
Medford - The Furniture Mart Medford, MN