Frequently Asked Questions
General Information
What is your return policy?
All returns or exchanges must be done within the seven days of receipt of goods and are subject to company or manager approval. See our Terms & Conditions page for details.
How do I report damaged items?
Please call our Service Claims department at 1-888-222-6429 or fill out our Service Claim form.
How do I schedule, reschedule, or cancel a delivery?
Please call our Delivery office at 1-877-395-8998.
What to expect at delivery?
One to two days before delivery you will receive a reminder phone call along with a text to confirm your delivery date and time frame. You will also receive a reminder phone call prior to the delivery team’s arrival.
Is there anything I should do prior to my in-home delivery to ensure it’s quick, easy and successful?
Measure for a successful delivery by ensuring that all furniture will fit through your doorways, hallways, stairways and layout in the room. Please make sure your room is ready to accept your furniture, as we will not move existing furniture.
Why don't all products in my cart get the same discount?
