Analytics Facebook Id
 

Fridley, MN - The Furniture Mart

Fridley, MN - The Furniture Mart

address

5401 E. River Road

Fridley, MN 55421

hours

Store

Monday - Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 7:00 PM
Sunday: 11:00 AM - 6:00 PM


free pickup

Reviews

The Furniture Mart

5401 East River Road, Fridley

4.1
552 Reviews
Write a review
Miss Lisa

Miss Lisa

3 weeks ago
I went to Furniture Mart after leaving a previous store for going beyond bad service. Richard was at the front and quickly assured me of Furniture Mart's ability to provide excellent customer service. Within less than 3 hrs we had found an entire apt full of furniture for my ailing grandfather, and still were under budget. Richard was able to have amazing teamwork with his manager and back of house to coordinate our tight timeline. I even was able to call the next week to easily purchase another chair. My family and I cannot thank Richard and Furniture Mart for thinking outside the box, and going above and beyond!
RITA GORDON

RITA GORDON

a week ago
I completely understand we are in the middle of a pandemic and things have changed, but does that also mean basic soft skills no longer exist when it comes to customer service? I have been waiting on my furniture from July it's November and am still waiting. I have had to keep calling to get an update on it's estimated date of delivery. Today (November 21st), I called and finally got a hold of a manager (Mercedes). The conversation started off well but the ending brought out her Minnesota nice passive aggressive behavior. Mercedes, if you are in the business of being sarcastic with your customers, and are a supposed manager that explains why you are short staffed!! If a customer asks for compensation for bad service you don't need to state you are not in the business of giving free merchandise. Nobody goes to a furniture store looking for free stuff... Keep your professional demeanor politely inform the customer you have offered them the best you can do but if they are still not satisfied then you can gladly get back to them once you speak to your superiors. I am a returning customer and I have not had this disrespectful behavior from this store before. So, regional managers for the fridley store if you care about your store you may want to revisit how Mercedes interacts with your customers it might be helpful. Thank you. God bless
Danielle Reynolds

Danielle Reynolds

2 months ago
Poor quality of furniture. They have been out to my home starting almost as soon as we purchased the furniture for repairs. They have been out here so many times for the paint coming off if its easily bumped. Do not waste your money. They avoid coming to a resolution but promise they will take care of the issue. I've been waiting now for weeks for my problem to be resolved and now when I call the manager Jennifer is in a meeting or on the phone. Last week they mentioned replacing the furniture may be an option and said they would call me back the next day but I have yet to hear from anyone.
Mauricio Sanchez

Mauricio Sanchez

4 months ago
My wife and I were looking for a dining room set, we stopped by this store and we came across Patrick, a young guy that we didnt know he was an employee there, but he ended up helping us with the set that we were interested on.. and we were so pleased with this youngster's service.. very friendly.. professional not being pushy, i wanted the store to acknowledge the type of service that he was providing, so I spoke with his manager to congratulate the store and company for having Patrick as on of their employees. Thanks Patrick you made our furniture's hunting day..such a great experience!
Hannah Cammack

Hannah Cammack

4 months ago
We just bought a couch and chair from here and had the best customer service of any furniture store we have been to! Nicole was very friendly and helpful without being overbearing. She offered helpful information and answered all of our questions. She clearly knew her stuff. Furniture was good quality with a lot of options and reasonably priced!

Ways To Save

Exclusive Store Deals

Stay updated with exclusive store offers and the newest arrivals.

sign up

weekly store ad

Browse and find the latest sales happening at your Furniture Mart store.

view ad

About The Furniture Mart Fridley, MN

OUR OFFERS
OUR OFFERS