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Damages, Delivery & Billing Departments, Online Sales and General Questions.

  1. FINANCING INFORMATION
  2. RETURNS & EXCHANGES
  3. FURNITURE PROTECTION

Frequently Asked Questions

Popular Faqs

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What is your return policy?

All returns or exchanges must be done within the seven days of receipt of goods and are subject to company or manager approval. See our Terms & Conditions page for details.

How do I report damaged items?

Please call our Service Claims department at 1-888-222-6429.

How soon do I need to report damaged items?

All damages must be reported to our Service Claims department within seven days.

How do I schedule, reschedule, or cancel a delivery?

Please call our Delivery office at 1-877-395-8998.

What to expect at delivery?

One to two days before delivery you will receive a reminder phone call along with a text to confirm your delivery date and time frame. You will also receive a reminder phone call prior to the delivery team’s arrival.

Is there anything I should do prior to my in-home delivery to ensure it’s quick, easy and successful?

Measure for a successful delivery by ensuring that all furniture will fit through your doorways, hallways, stairways and layout in the room. Please make sure your room is ready to accept your furniture, as we will not move existing furniture.

Can I receive a discount or use a promo code on all online items?

Items with special tags such as (but not limited to) Sale, As Advertised, Clearance, and Mattress won’t receive an additional discount, as they cannot be combined with any other discounts or offers.