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COVID-19 UPDATE
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A Message from the CEO
Thank you for your business throughout the years. Over the past 40 years in business, we have always placed a priority on the well-being of our team members and customers. We understand the growing concern regarding the outbreak of the new coronavirus (COVID-19) and that it is increasingly impacting our communities. Our heartfelt thoughts go out to all of those who have been affected by this disease.
We are actively monitoring public sources of information and guidance, including the CDC and the World Health Organization, as well as working with local health departments to ensure that we are taking the necessary precautions for your well-being. I want to personally share out the extra sanitation processes we are taking in our showrooms, our warehouses, and with our delivery teams, to provide for the health and safety of our team members, our customers and the community.
SHOPPING WITH US
We strive to provide a clean and safe store for our customers every day. With the circumstances, we have developed additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety. We are providing hand sanitizer in our showrooms for our customers when they enter our store. We also practice social distancing of six feet as recommended to us by the Centers for Disease Control. When appropriate, common areas, door handles, countertops, computers, credit kiosks and other surfaces are being disinfected with increased frequency throughout the day. We also installed sneeze/cough guards at transaction locations to serve as a physical barrier between customers and team members. We have increased the restroom cleaning and disinfecting cycles. And, our team members are being asked to wash hands frequently throughout the day and to apply hand sanitizers as necessary.
CONNECTING WITH OUR TEAM MEMBERS
We have educated our team members on our extra sanitation protocols and they will be happy to explain what we are doing if you have questions about your shopping or home delivery
PREPARATION OF YOUR FURNITURE
In our warehouses, we are applying the same sanitation protocols with warehouse equipment that our team members use during the handling of your furniture.
RECEIVING DELIVERY OF YOUR FURNITURE
For Home Deliveries we encourage a Contactless Delivery option when possible and where available. Contactless Delivery includes Free Drop Off or Drop Off Delivery services, where the delivery team will bring the items to your front door, garage, apartment lobby, or hallway in front of your apartment. For in-home deliveries, our teams are taking extra measures to prevent any unintentional spread of illness. As with stores and warehouses, they will be using hand sanitizers and disinfectant wipes between deliveries and will be disinfecting their interiors and exterior handles of their vehicles as appropriate. They will have gloves, shoe protectors, and will be requesting six feet of social distancing when in your home.
OUR CUSTOMERS
Each of our teams have been coached on these extra preventative measures and they will be communicating with leadership regularly.
Finally, we have been steadfast in providing guidance to our associates. We are frequently reminding our associates to stay home if they are sick, wash their hands, use hand sanitizer, clean their personal work spaces, and otherwise to exercise precautionary measures.
Again, the health and welfare of our customers while shopping in our stores and receiving delivery of your furniture is our top priority. We trust that the measures outlined here will enable you to continue your experience with confidence. We welcome you to visit one of our locations, or if you prefer, you can shop our style, selection, and value online via our websites and via phone.
Thank you for your continued business as we experience these changes together.
Warm Regards,
Jim Heinitz
Chief Executive Officer
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Buy online and pick up your order for free at a location near you.
Our Free Pickup option is available with all online purchases, and it’s free!
If you’d like to take your items home and set them up at the convenience of your schedule, our Free Pickup option is a great one for you. With this service you can order your items online and pick them up at one of our convenient distribution centers located in Fridley, MN, Fargo, ND and Sioux Falls, SD. There are a few things you should keep in mind when placing an order for pickup.
Choose from In-Home Delivery, Free Drop Off or Drop Off Delivery
Our In-Home Delivery service is available with any size order for just one low fee, if you need assistance setting-up your furniture and/or mattresses, we’ll work to make accommodations. Customers, please note any special accommodations when scheduling your delivery, this will allow us to discuss proper social distancing practices during the delivery and set-up to keep you, our customer, and our teams safe. Drop Off Delivery services are available on all items and in some locations, it’s FREE!
Once you’ve found your perfect styles, our team starts finding the smartest route to get your purchase to you. We know that you’re eager to receive your new items, so we work hard to deliver your purchase in a timely manner and with care. To help us provide you with an exceptional experience, there are a few things you should know.
