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  • COVID-19 UPDATE:  

    A message from our CEO

Frequently Asked Questions

General Information

The safety of our customers and employees is our top priority. At this time, all Furniture Mart locations are open during regular business hours. Out of the interest of our customers, communities, and employees, we’ve spent time learning about coronavirus COVID-19 and the precautionary measures we can take.

 

  • Our Stores - We have increased the cleaning services at our stores and have provided additional cleaning sprays and wipes to disinfect regularly touched surfaces. These surfaces include entrances, desktops, tables, and checkout counters. Our locations will continue to operate standard store hours. If you can’t make it into one of our locations, we’d encourage you to shop online at thefurnituremart.com where you’ll find our complete selection of furniture and mattresses at the same great prices.

 

  • Delivery and Service Technician Teams – All delivery and service technician team members have been provided with hand sanitizer to clean their hands of any germs, and rubber gloves to reduce skin contact with customer's items. Team members will also follow a regular cleaning schedule that disinfects door handles, vehicle door handles, steering wheels and the overall interior of the vehicles.

 

  • Delayed Delivery and Product Availability – Currently, most of our products are in-stock and available, however, as the situation evolves, shipments of items may be delayed. If you experience delays or have questions about the status of your order, please reach out to your sales associate.

 

  • Our Employees – We have shared with our employees’ specific instructions on the proper handwashing method and other sanitary actions they can take, and to stay home if they feel ill. We are also following CDC recommendations for any employee returning from travel outside of the United States and/or if they have had contact with a person diagnosed with COVID-19.

 

We are closely monitoring the latest reports from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), and will continue to follow the guidelines and recommendations provided to help prevent the spread of the virus.

 

We appreciate your business and patience during this time and will continue to be committed to protecting our customers, communities, and employees.

All returns or exchanges must be done within the seven days of receipt of goods and are subject to company or manager approval. See our Terms & Conditions page for details.

Please call our Service Claims department at 1-888-222-6429 or fill out our Service Claim form.

All damages must be reported to our Service Claims department within seven days.

Please call our Delivery office at 1-877-395-8998.

One to two days before delivery you will receive a reminder phone call along with a text to confirm your delivery date and time frame. You will also receive a reminder phone call prior to the delivery team’s arrival.

Measure for a successful delivery by ensuring that all furniture will fit through your doorways, hallways, stairways and layout in the room. Please make sure your room is ready to accept your furniture, as we will not move existing furniture.

Items with special tags such as (but not limited to) Smart Buys, As AdvertisedClearance, and Mattress won’t receive an additional discount, as they cannot be combined with any other discounts or offers.

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Medford, MN - The Furniture Mart Medford, MN
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