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Frequently Asked Questions

General Information

A Message from the CEO

Thank you for your business throughout the years. Over the past 40 years in business, we have always placed a priority on the well-being of our team members and customers. We understand the growing concern regarding the outbreak of the new coronavirus (COVID-19) and that it is increasingly impacting our communities. Our heartfelt thoughts go out to all of those who have been affected by this disease.

We are actively monitoring public sources of information and guidance, including the CDC and the World Health Organization, as well as working with local health departments to ensure that we are taking the necessary precautions for your well-being. I want to personally share out the extra sanitation processes we are taking in our showrooms, our warehouses, and with our delivery teams, to provide for the health and safety of our team members, our customers and the community.


SHOPPING WITH US
We strive to provide a clean and safe store for our customers every day. With the circumstances, we have developed additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety. We are providing hand sanitizer in our showrooms for our customers when they enter our store.  We also practice social distancing of six feet as recommended to us by the Centers for Disease Control.  When appropriate, common areas, door handles, countertops, computers, credit kiosks and other surfaces are being disinfected with increased frequency throughout the day. We also installed sneeze/cough guards at transaction locations to serve as a physical barrier between customers and team members. We have increased the restroom cleaning and disinfecting cycles.  And, our team members are being asked to wash hands frequently throughout the day and to apply hand sanitizers as necessary.


CONNECTING WITH OUR TEAM MEMBERS
We have educated our team members on our extra sanitation protocols and they will be happy to explain what we are doing if you have questions about your shopping or home delivery


PREPARATION OF YOUR FURNITURE
In our warehouses, we are applying the same sanitation protocols with warehouse equipment that our team members use during the handling of your furniture.


RECEIVING DELIVERY OF YOUR FURNITURE
For Home Deliveries we encourage a Contactless Delivery option when possible and where available. Contactless Delivery includes Free Drop Off or Drop Off Delivery services, where the delivery team will bring the items to your front door, garage, apartment lobby, or hallway in front of your apartment.  For in-home deliveries, our teams are taking extra measures to prevent any unintentional spread of illness. As with stores and warehouses, they will be using hand sanitizers and disinfectant wipes between deliveries and will be disinfecting their interiors and exterior handles of their vehicles as appropriate. They will have gloves, shoe protectors, and will be requesting six feet of social distancing when in your home.


OUR CUSTOMERS
Each of our teams have been coached on these extra preventative measures and they will be communicating with leadership regularly. 

Finally, we have been steadfast in providing guidance to our associates. We are frequently reminding our associates to stay home if they are sick, wash their hands, use hand sanitizer, clean their personal work spaces, and otherwise to exercise precautionary measures.

Again, the health and welfare of our customers while shopping in our stores and receiving delivery of your furniture is our top priority. We trust that the measures outlined here will enable you to continue your experience with confidence. We welcome you to visit one of our locations, or if you prefer, you can shop our style, selection, and value online via our websites and via phone.

Thank you for your continued business as we experience these changes together.

Warm Regards,


Jim Heinitz
Chief Executive Officer

All returns or exchanges must be done within the seven days of receipt of goods and are subject to company or manager approval. See our Terms & Conditions page for details.

Please call our Service Claims department at 1-888-222-6429 or fill out our Service Claim form.

All damages must be reported to our Service Claims department within seven days.

Please call our Delivery office at 1-877-395-8998.

One to two days before delivery you will receive a reminder phone call along with a text to confirm your delivery date and time frame. You will also receive a reminder phone call prior to the delivery team’s arrival.

Measure for a successful delivery by ensuring that all furniture will fit through your doorways, hallways, stairways and layout in the room. Please make sure your room is ready to accept your furniture, as we will not move existing furniture.

Items with special tags such as (but not limited to) Smart Buys, As AdvertisedClearance, and Mattress won’t receive an additional discount, as they cannot be combined with any other discounts or offers.

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Medford, MN - The Furniture Mart Medford, MN
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