(Last Updated on May 1, 2013)
Thank you for visiting the
Furniture Mart websites. Furniture Mart
appreciates your trust that we will maintain your personal information
responsibly. Please review our Privacy
Policy periodically for updates on how we use and protect your information. You
accept the terms of this Policy by
visiting one of the Furniture Mart websites, i.e. thefurnituremart.com, unclaimedfreightfurniture.com, or
In this Policy, “Furniture
Mart” means any of the divisions of Furniture Mart USA, Inc. (formerly known as
Furniture Outlets USA, Inc.), including:
“Furniture Mart,” “Furniture Outlets USA,” “Carpet One,” “SD Furniture
Mart,” “Unclaimed Freight Furniture,” “Unclaimed Freight Furniture Clearance
Center,” “Ashley Furniture Home Stores,” “Design Inc.,” and “Factory Outlet
Questions and Comments to Customer Service
Furniture Mart welcomes your questions or concerns
about our Policy or its application to you.
Please contact Furniture Mart Web Department by telephone at: 1-877-721-7830.
of Personal Information
The information we learn from you helps us personalize
and continually improve your Furniture Mart shopping experience. Furniture Mart only collects personal
information you provide to us:
when you sign up
for our newsletter;
when you submit a
request for assistance or product information;
when you make a
when you contact
us via phone; or
when you interact
with us using our online chat feature.
The information that we collect under these
circumstances may include your name, email address, mailing address, telephone
number, IP address, and products purchased.
Furniture Mart holds credit card information submitted online for web
cart purchases only long enough to authorize the purchase with our online
payment processor and does not store this information. Please review Security Measures below to see
how Furniture Mart protects your financial information during this process.
information about your site use when you visit one of our websites. A cookie is a small amount of data which
includes an anonymous unique identifier that is sent to your browser from our
website’s computers and stored on your computer’s hard drive. Cookies collect information like your IP
address, domain server, web browser, date and time of visit, pages accessed and
other data may which does not personally identify you. If you sign up for a service or purchase a
product, the unique identifier from the cookie will be linked to your personal information.
You can set your browser not to accept cookies or to notify you when
you are sent a cookie, giving you the opportunity to decide whether or not to
accept it. The settings of your browser
may affect the functionality of the Furniture Mart websites.
Use of Personal
Furniture Mart uses
information you provide for purposes such as responding to your requests,
improving our websites, customizing your shopping and contacting you.
In order to deliver products
or services to you, Furniture Mart may share information, including personally
identifiable information, with third-party service partners. For example, to process payments Furniture
Mart may share your information with an online payment processor. Furniture Mart has selected trusted
third-party service partners who have agreed in their contracts to keep your personal
Furniture Mart utilizes
secure e-commerce technology and is Payment Card Industry compliant. Personally identifiable data (such as credit
card information) is protected by 128-bit secure socket layer (“SSL”)
encryption when exchanged between your web browser and the Furniture Mart
websites. To ensure that you are
accessing our secure server before you submit personal financial information,
look at the lower left-hand corner of your browser. SSL is active if you see an unbroken key or a
closed lock (depending on your browser).
To double-check, look at the URL line of your browser: the first characters of the address in that
line should read “https” if it is a secure server.
Furniture Mart secures all personal information on
leased computer servers in a controlled, secured environment protected from
unauthorized use or access. Despite all
of the security measures taken, the Internet is not a 100% secure
environment. Furniture Mart does not
warrant the security of any information you transmit to its website. There is no guaranty that information may not
be accessed by breach of the physical, technical, or managerial safeguards
maintained by us or our service partners.
If you cannot access a secure server or have concerns
about submitting information online, you may order by telephone at1-877-721-7830
(toll free in the U.S.).
Disclosure of Information
Furniture Mart does not sell data we collect to third
parties. We share personal information only
as necessary to allow our third party service providers to carry out the responsibilities
under their contracts or as allowed by you or this Policy. We require our third party service providers
to have appropriate information security safeguards and to use any information
provided only for a specifically authorized purpose.
We may share your personal information in the following ways:
with third party service providers who
help process or finance your transactions, market our products and services, or
deliver your purchases (these companies may also collect personal information
from you and may provide it to us);
services and in other rare instances, we may provide personal information
regarding your product purchases to the manufacturers of the products at the
when we believe,
in our discretion, it is necessary to comply with the law, to enforce our Web
Access Agreement, or to protect the rights, property, and/or safety of any division
of Furniture Mart USA, Inc., our customers, or others (this may include sharing
information with other companies, attorneys, credit bureaus, agents, or
governmental agencies in connection with issues related to fraud, credit or
debt collection); or
in the event of a
sale or merger, our customers’ personal information and other information collected
as described in this Policy may be transferred.
and Control of Personal Information
retain all rights to your personal information supplied to Furniture Mart and
may modify or correct it. If you update
your information, we may keep a copy of the information originally provided in
our archives for uses documented in this Policy.
opt out of receiving future marketing emails when you place an order or may stop
delivery of marketing emails from the Furniture Mart companies using the instructions
contained in each email about removing your email address from our lists. You may also contact Customer Service (using
the methods described in the Questions and Comments Section above) anytime to request
the removal of your address from our lists.
Mart owns the rights to certain proprietary information, including the
trademarks, copyrighted text and graphics on its website, and to all research
collected through the website.
You have certain responsibilities when using the Furniture
Mart websites, some of which come from applicable law while others are common
standards for online behavior:
responsible for insuring the accuracy of any information provided to Furniture
You must follow
contract entered with us;
You must respect
the intellectual property rights of others (in trademarks, photographs etc);
You must not provide
any information that may be deemed to be unlawful, offensive, threatening,
libelous, defamatory or obscene, or that otherwise violates another party’s
Furniture Mart may restrict your access to the
Furniture Mart websites should you fail to comply with these guidelines.
Links to Other Websites
For your convenience and
information, our websites may contain links to other sites. You should review the privacy policies of
websites you link to from the Furniture Mart websites. We are not responsible
for the privacy policies or content on other websites.
Consent and Changes to Policy
This is our entire and
we will revise the “last updated” date above.
Furniture Mart encourages you to periodically review this policy to stay
up-to-date on Policy updates or modifications.
Your continued use of the Furniture Mart websites constitutes your
consent to this Policy and any updates.